The new service kiosks aim to minimise waiting times during peak periods
To ease convenience and efficiency, SriLankan Airlines, the flag carrier of Sri Lanka, has introduced self-service check-in and self bag-drop services at Bandaranaike International Airport (BIA), Colombo.
According to a press statement by SriLankan, the new service kiosks aim to minimise waiting times during peak periods. It will allow passengers to seamlessly navigate through the check-in process and swiftly proceed to immigration.
The statement adds that the new services will be particularly more convenient for frequent travellers with its streamlined check-in procedure. It will be facilitated by the user-friendly self-service kiosks with self-bag drop located in the departure terminal of BIA.
Deepal Pallegangoda
Passengers can now independently complete the entire check-in process, including flight check-in, seat selection, and the printing of boarding passes and bag tags. Following this, they can drop off their luggage at the self-bag-drop facility, proceeding directly to the boarding gates after emigration clearance, says the airline.
“As the official ground handler for all airlines operating out of BIA, SriLankan Airlines handles over 550,000 passengers and their luggage monthly. The introduction of these self-service facilities not only sets a new standard for airport convenience but also enables us to manage the check-in process more efficiently to meet the demands of our growing passenger numbers,’’ says Deepal Pallegangoda, Senior Manager Airport and Ground Handling.
Chamara Perera
SriLankan adds that this venture is in alignment with its broader digitalisation strategy, supporting the IATA Fast Travel initiative to enhance the overall travel experience.
“We are ecstatic to equip our airline’s hub with the best-in-class self-service technology, elevating passengers’ pre-flight experience to another level. This initiative not only allows travellers flying out of BIA to bypass queues at the check in counters entirely but also marks a significant step forward in Sri Lanka’s roadmap to digitally transform the country’s airports. As the national carrier, we are proud to lead this project, enhancing the passenger experience on our journey towards contactless travel,” says Chamara Perera, Group Head of Information Technology of SriLankan Airlines.
