India’s national airline Air India will be offering self-service check-in and baggage drop facilities for its passengers travelling to San Francisco from the Kempegowda International Airport, Bengaluru.

According to a press statement by Air India, the facility is already available for the domestic flights of Air India from the airport and plans  are underway to extend this service to Singapore and Male, the capital of Maldives, two other international  destinations that Air India operates from Bengaluru.

Air India says that this automated initiative will offer a smoother and more seamless airport experience, as opposed to check in over the counters. It says that this  will not only save time and ensure a hassle-free check-in experience, but also offer them more freedom to enjoy their travel experience.

“We are focussed on elevating customer experience at every  touchpoint. This facility eliminates waiting time for check-in at the counters and offers our  passengers a smooth pre-boarding experience. We have plans to extend this facility for our  flights at more Indian and global airports,” says Donald Hunter, Head Global Airport Operations and Ground  Handling, Air India, who inaugurated the facility. The airline says that senior officials from BIAL, CISF and Air India were present on the occasion.

It adds that passengers can now also customise their trips by selecting their preferred seats, if available, update frequent flyer details and enjoy other facilities from the kiosk itself.

Earlier, Air India had introduced an integrated self-baggage drop and self-kiosk check-in service  at Terminal 3, Delhi airport for domestic and only for Australia-bound international flights.