Air India’s mobile app has won accolades with over 1,000 nominations across categories in the Asia Pacific region for its traveller-friendly design and a rich set of innovative features offering a seamless experience to guests.

India’s largest international airline Air India has won the top honours for its mobile app in the 11th annual Asia-Pacific Stevie Awards.

According to a press statement issued by the airline, Air India mobile app offering seamless guest experience bagged the Gold Stevie award for Innovation in General Utility Apps across the Asia Pacific region.

The statement adds that Air India is the first airline from India to receive this honour. Nicknamed the Stevies for the Greek word for “crowned,” the Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in diverse business related programmes. 

The statement adds that more than 1,000 nominations from organisations across the Asia-Pacific region were considered this year across various categories. A host of innovative features that help reassure guests and provide timely information in an easy-to-consume fashion have been added, along with an overhaul of its design by Air India’s in-house teams in Kochi and Silicon Valley.

“The Air India mobile app is our flagship digital channel through which we connect with our guests and delight them on the day of travel. It is a true embodiment of our technology approach, customer-obsessed, design-rich, cloud-only, mobile-friendly, data-driven, and AI-infused. Our app features path breaking innovations such as the airline industry’s very first generative AI virtual assistant AI.g,” says Satya Ramaswamy, Chief Digital and Technology Officer, Air India.

The airline adds that its new features include a splash screen with information most relevant to customers, easy-to-access information about upcoming trips, including the dining menu onboard, timely notifications, intuitive loyalty portal, a world-leading GenAI virtual assistant, and a pioneering ‘flight status’ feature that even provides information about the incoming aircraft for the flight.

“The app is on a journey of continuous improvement and more industry-leading innovations are on their way. We sincerely appreciate this recognition by the Stevie awards,” Ramaswamy adds.

The statement adds that its other features, like an easy-to-use baggage tracking capability and comprehensive computer-vision capabilities are in the pipeline. The app has garnered diverse praise from its users in the app stores and has a 4.7 rating in the Apple iOS app store in India, which is the best rating of any airline from India and is among the best global airlines in their home markets.

“We are impressed by the Air India app’s dynamic splash, whisking users away to exotic destinations. The Flight Status feature shines as the showstopper, transforming travel uncertainties into reassuring snapshots of real-time information. With AI.g as a virtual concierge and personalised journeys through My Trips, the app elevates the travel experience, making it not just a journey but a rich narrative waiting to unfold,” says a member of the jury.