The firm adds that in addition to VCAS Centres, it will broaden its network of paid application centres in partnership with hotels and resorts to make the application process more accessible
Outsourcing and technology services firm VFS Global has been appointed as the exclusive service provider for all UK Visa and Citizenship Application Centres across 142 countries.
The company is set to deploy 240 Visa and Citizenship Application Service (VCAS) centres worldwide, covering regions such as Africa and the Middle East, the Americas, Australasia and Europe, China and Taiwan, and Asia and the Pacific.
According to a press statement, the 240 VCAS centres are expected to process applications from an estimated 3.8 million applicants annually, leading to the opening of UK application centres in 84 new countries by the year 2024.
The statement says that VFS Global will establish VCAS centres in 84 new countries in 2024, creating a vast network for visa and passport services. The contract includes a significant investment in technology to enhance customer experience, accessibility, and security. New customer websites and updated in-person experiences will be implemented.
The firm says that with this significant development, this contract solidifies its position as a trusted partner for the UK government since 2003. The new contract is also anticipated to deliver cost savings to the UK government, it adds.
VFS Global says it aims to improve the customer journey by deploying the latest technologies for robust identity checks, ensuring the integrity of the visa and passport application process.
Zubin Karkaria
The firm adds that in addition to VCAS Centres, it will broaden its network of paid application centres in partnership with hotels and resorts to make the application process more accessible for customers globally.
Zubin Karkaria, founder and CEO of VFS Global, expressed his delight at winning the contract, emphasising the company’s commitment to providing best-in-class services to client governments.
The UK, being a sought-after destination, attracts travellers from around the world. India, China, Nigeria, and Turkiye are identified as the top four application locations, highlighting the global appeal of the UK.
