FCM says that its plug-and-play technology allows seamless integration with various ecosystems
Australian corporate travel firm FCM has launched an “AI Centre of Excellence” backed by artificial intelligence (AI) to enrich customer experiences, boost employee productivity and strengthen the relationship between the human workforce and hands-on AI applications.
The flagship corporate travel division of Flight Centre Travel Group, which is based in Brisbane in Australia, FCM Travel, mainly caters to many business travellers in India, with technology tools integrated within one global platform.
In a press statement, FCM says its comprehensive travel technology solution is built based on internal and external customers’ needs, which, using generative AI, personalises travel experiences to suit individual preferences.
FCM says that its plug-and-play technology allows seamless integration with various ecosystems, including ERP systems, CRM tools, and third-party travel apps.
With a simple login, this end-to-end ecosystem enables business travellers to book their travels, get travel approvals, be notified about safety and risks, manage payments and expenses, reconcile GST, calculate sustainability metrics and provide reporting and analytics with data protection, the statement adds.
FCM adds that its platform is designed for seamless use on both desktop and mobile devices, enabling travel bookers, managers, and travellers to effortlessly handle their corporate travel needs, even when on the move.
The statement adds that its globally consistent interface of the proprietary booking tools offers diverse content choices, from competitive airfares, and hotel rates, to car rental options, no matter where they are, all while adhering to travel policies, giving travel managers the power of instant approvals for pre-or post-trip.
The FCM Platform also features real-time alerts and notifications, safe booking technology, traveller tracking dashboards, the ability to integrate with third-party risk providers and a team of dedicated experts who ensure that travellers are supported round the clock, FCM says.
The statement adds that FCM’s expense management tool simplifies the expense reporting process with high accuracy. Mobile first and easy to use, it is integrated with all leading credit card platforms, travel expenses can be auto-created and auto-categorised.
It also has intelligent policy compliance which reduces fraud and generative AI is used to auto-read invoices and check for duplicates.
The statement adds that FCM Platform in India has an automated Airline GST Invoice Reconciliation tool which helps companies match each issued ticket with the corresponding invoices, which increases the accuracy of claiming input tax credit.
This AI-powered reporting tool securely captures data, providing insights into a company’s travel expenditures, needs, patterns, and sustainability metrics, transforming analytics into actionable strategies, says FCM.
