With dense fog again impacting air traffic in New Delhi, Air India says it will allow all its passengers flying to or from Delhi to reschedule or cancel their flights at no extra cost.

National carrier Air India has announced that passengers flying to and from Delhi IGI airport during the winter season will be allowed to reschedule or cancel their bookings at no extra cost if their flight is likely to be affected by major fog delays. 

In a press statement, the airline says that this is part of its FogCare initiative introduced last winter. It adds that Air India will provide proactive assistance to affected passengers and offer them easy options to reschedule or cancel their ticket at no extra cost.

“The FogCare initiative is a sincere effort to minimise inconvenience to guests whose flights are likely to get affected by fog. It will also help maintain network schedule integrity,” says Rajesh Dogra, Chief Customer Experience Officer, Air India.

Passengers of these flights will be kept updated with flight-specific advisories and offered easy options in advance to ease their travel experience, says the airline.