VFS says that the initiative aims to promote inbound tourism and improve customer experience
VFS Global, a global leader in outsourcing and technology services for governments and diplomatic missions, has launched a new online platform to simplify Indonesia’s Electronic Visa on Arrival (e-VoA) process. Available to nationals from 97 countries, including India, this platform aims to enhance the visa application experience and streamline entry for travellers visiting Indonesia.
In a press statement, VFS says that the initiative aims to promote inbound tourism and improve customer experience, aligning with the Indonesian government’s efforts to welcome 14 million visitors in 2025.
It adds that travellers can now bypass long immigration queues at all international airports and seaports, including Bali and Jakarta, by completing the entire process online and receiving a pre-approved e-VoA before departure.
The statement adds that the platform simplifies the application in four easy steps, namely submitting documents, paying fees, and receiving the e-VoA.
It adds that the platform also features Optical Character Recognition (OCR) technology, ensuring that applicants’ details are auto-populated, reducing errors and saving time.
VFS Global says travellers applying for Indonesia e-VoA will receive dedicated email support and live assistance in seven languages, English, Mandarin, Japanese, Korean, Arabic, German, and French, with more languages to be added for key markets.
Jiten Vyas
It adds that VFS Global has also set up Indonesia tourism promotion kiosks in Dubai, Mumbai and Shanghai, with plans for another in Australia. The company aims to promote Indonesia in key markets like India, China, Australia, Korea, Japan, and the Middle East through its extensive office network.
“As a company, we are constantly working towards innovations which provide a seamless visa application submission experience to our customers. The launch of this innovative, secure, and user-friendly digital e-Visa on Arrival platform for Indonesia will undoubtedly streamline the visa application process, making it faster, easier, and more convenient. With Indonesia being a globally sought-after destination, we are honoured to assist visitors from 97 countries by facilitating their entry into this incredible country through this platform,” says Jiten Vyas, Chief Commercial Officer and Head of Business Development, VFS Global.
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