Accommodations Plus International (API), a leading provider of global travel solutions, has partnered with ride hailing service provider Uber through its business-focussed division Uber for Business, to integrate its DPAX (Disrupted Passenger Assistance) platform with Uber’s Guest Rides API.
According to a press statement by API, this integration aims to enhance the passenger experience by streamlining ground transportation for travellers affected by flight disruptions, such as cancellations or delays.
This feature allows airlines to request Uber rides on behalf of passengers directly through the DPAX platform and simplifies the process of arranging transportation from airports, says the statement.
It adds that this feature also gives airlines access to ride history, enabling better tracking of expenses and data for improved operational efficiency.
The statement adds that DPAX platform already offers key features like automated disruption handling, real-time notifications via SMS and email, virtual credit cards for hotel check-ins, and global support.
API says that this new functionality further enhances its offerings by ensuring passengers can easily get rides during travel disruptions without additional stress.
Jason Leone, SVP of Product at API, emphasised the importance of this collaboration, stating that it streamlines travel management for airlines while improving the passenger experience.
“Collaborating with Uber for Business to integrate our DPAX application with Uber’s Guest Rides API is a significant milestone for us. This new feature will enhance our airline customers’ experience by allowing them to request Uber rides for their passengers via our DPAX platform, view the airline’s ride history seamlessly, and access detailed reports without switching between apps. Our goal is to simplify travel management and provide a smooth experience for our clients,” says Leone.
“We know flight disruptions are stressful for everyone involved. Through this integration with Accommodations Plus International, we are making it easier for passengers to get from point A to point B in the event of a cancellation or delay—alleviating the burden for the passengers scrambling to figure out their next move and the gate agents trying to bring calm to the chaos,” says Josh Butler, Global GM, Uber for Business.
The statement adds that this collaboration is expected to revolutionise how airlines manage disrupted travel, offering smoother and more efficient transportation solutions for passengers.