Top performing industries of FCM Travel for 2024 were manufacturing, technology, government, finance and banking and education
FCM Travel, corporate business of the Flight Centre Travel Group, has emerged as the largest division globally of the Australian travel conglomerate, in terms of total transaction value or TTV.
In a press statement, FCTG states that in 2024 FCM Travel generated 31 pc of FLT’s fiscal year 2024 TTV, compared to circa 20 pc in FY19 owing to new business wins and the on boarding of key multinational customers being a main driver.
“As the alternative in business travel, FCM prides itself on being the most adaptable, responsive, and innovative travel management company in the market, we have made huge strides over the last two decades to set ourselves apart in the industry,” says Sunny Sodhi, Managing Director of FCM Travel Asia.
Sunny Sodhi
The statement also adds that the top performing industries of FCM Travel for 2024 were manufacturing, technology, government, finance and banking and education.
“What we have seen in recent times is that corporate travel is anything but discretionary, it is very much seen as a necessity for businesses to survive and thrive, while also being a key facet to winning new business, retaining staff, and growing. Our continued investment in our talented teams, services, and technology has only amplified our mission to offer travel buyers the capability, visibility, and flexibility to manage their business travel in the way they want, and ensure travellers are cared for along every step of their journey,’’ adds Sodhi.
“A prime example of this is the recent launch of our global corporate-specific AI Centre of Excellence that’s revolutionising customer service, empowering our agents through smart automation, and is a key driver as we remain on track to deliver our Productive Operations project, ” he says.
Bertrand Saillet
Bertrand Saillet, Managing Director at FCM Travel Solutions says that the offerings under the FCM Travel umbrella, particularly its Meetings and Events and Consulting arms, delivered a complete suite to customers.
“FCM Consulting provides our clients with a full-service strategic intelligence, market insights, and data analysis to enhance and optimise business travel programmes, while our M&E business has repositioned to become a worldwide leader in its sector,” says Saillet.
“We have also supported strong developments in strategic sustainability through the efforts of our global sustainability lead from ground-breaking efforts in airline sustainability benchmarking workshops powered by our CAPA partnership, to innovative industry educational engagements. We are energised by the progress we have made in the ‘Grow to Win’ space, and will continue to make, in productive operations in Flight Centre Travel Group’s journey to becoming a 2 pc margin business,” he adds.
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