New VoiceBot will enable human-like interaction and play a key role in addressing customer queries
BLS International, a company that specialises in providing outsourced visa, passport, and consular services to governments announced that it has launched an AI-powered VoiceBot to provide round-the-clock assistance in Canada, becoming the first company in the industry to introduce such a solution.
In a statement, BLS says that VoiceBot will enable human-like interaction and play a key role in addressing customer queries, from answering basic visa-related FAQs to guiding users through documentation and consular services. The initiative is part of BLS International’s multi-phased digital transformation strategy focused on intelligent automation and customer-first innovation.
Also read: BLS International surpasses pre-pandemic visa volumes in 9 months of FY 2024-25
Shikhar Aggarwal
“Technology and innovation have always been integral to BLS International’s operational philosophy. We are proud to introduce the industry’s first AI-powered information solution, marking a significant step forward in enhancing the application experience for our customers in Canada. The rollout of AI-powered VoiceBots reinforces our commitment to delivering accessible, efficient, and customer- centric visa, consular, attestation, and related services. By offering instant access to accurate information, we aim to elevate the service experience and build the next generation of citizen- facing technologies,” says Shikhar Aggarwal, Joint Managing Director, BLS International.
The statement adds that in its initial phase, the AI-powered VoiceBot will operate exclusively in English and in phase 2, it will support for over 22 additional languages will be introduced. In Phase 3, the company will launch AI-powered chatbots alongside an AI-powered email response system to provide personalised, context-aware replies immediately after application submission or query receipt.
Also read: BLS International partners with CIBT for US passport renewals
According to the statement, in the fourth phase of the service will include a quality management solution which will evaluate 100 pc of customer service interactions, ensuring consistent excellence across all touchpoints.
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