Indian full-service airline and Tata SIA Airlines Limited, operating as Vistara, will operationally merge into the Tata Group’s flagship airline Air India, from November 12 onwards. Vistara will continue to take operate flights till November 11.

 In a press statement, Vistara says that starting September 3, customers will no longer be able to make bookings with Vistara for travel on or after November 12, when the decade-old brand that made a mark with its product and service quality as India’s foremost full-service carrier, will be dissolved.

It adds that all Vistara aircraft thereafter will be operated by Air India and bookings for the routes operated by these aircraft will be redirected to Air India’s website. 

The statement adds that during this transition period, both Vistara and Air India will ensure necessary support, consistent communication and convenience to all customers. 

The wheels for the merger were set in motion in 2022 after the Tata Group acquired Air India from the government.

Vinod Kannan

“We are immensely grateful to all our customers for their support and patronage over the last 10 years. As we progress further in our growth journey, we want to emphasise that this merger is about offering them more choice with a larger fleet and a wider network, while elevating the overall travel experience,” says Vinod Kannan, Chief Executive Officer, Vistara.

“Vistara and Air India are committed to ensuring that this transition is smooth and hassle-free. We are excited about this new phase in our journey and look forward to welcoming our customers again soon – as Air India,” Kannan adds.

Campbell Wilson

“Cross-functional teams from Air India and Vistara have been working together for many months to make the transition of aircraft, flying crew, ground-based colleagues and, most importantly, our valued customers, into the new Air India as seamless as possible,” says Campbell Wilson, Chief Executive Officer & Managing Director, Air India.

“The joint team looks forward to offering our guests an expanded network, additional flight options, an enhanced frequent flyer programme and the best of both antecedent airlines and are grateful for the support of our loyal customers through this next phase of building a world class, world scale, global airline with an Indian heart,” Wilson adds.

The statement adds that as the merger process moves ahead, regular updates will be shared with customers on the websites and social media channels of Vistara and Air India, and via e-mail. 

This includes information on web check-in, lounge access, ancillary services, and all other possible touchpoints. All efforts will be made by the dedicated teams across both airlines to ensure a seamless transition.