SriLankan says its four classes of service emphasise precision in activities throughout the airfreight logistics process
SriLankan Cargo, the air cargo division of SriLankan Airlines, has unveiled its reinvented service delivery framework and website, with a strong focus on customer experience.
According to a press statement by the airline, its new service model of SriLankan Cargo classifies service delivery under four sections, Freshness Class, Wellness Class, Precious Class and Guardian Class for customers and their consignments.
It also includes a 24/7 service hotline and a redesigned website for a better user experience.
Chaminda Perera
“We are excited to present our latest innovation, product verticals, that is the culmination of our collective focus, dedication and creativity in the pursuit of excellence in airfreight services. SriLankan Cargo is passionate about serving its customers even better by setting new standards, which when coupled with the innate warmth and friendliness of our people, create a service that rivals the best in class,” says Chaminda Perera, Head of Cargo of SriLankan Airlines.
The airline says that its four classes of service emphasise precision in activities throughout the airfreight logistics process. Freshness Class and Wellness Class focus on priority service, rapid connections and advanced cold chain management to conserve the freshness of perishable cargo and potency of medicine, respectively.
It adds that Precious Class pledges to offer the highest degree of security for valuable and vulnerable cargo and Guardian Class aims to provide all the comfort and care that pets and other animals need during air transportation.
Ruwan Waidyaratne
The statement goes on to say that the redesigned website aims to supply customers with all the information that they require for shipping decisions.
“It is great to see the national carrier aggressively forging ahead with the introduction of these value-added products amid all the challenges that they are facing. I take this opportunity to wish SriLankan Cargo every success as they take off into the future,” says Ruwan Waidyaratne, Managing Director of Hayleys Advantis, a leading logistics company in Sri Lanka.
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