The new centre will focus on developing future-ready aviation IT products and data-driven solutions using Infosys Topaz
In a strategic move to drive digital transformation in the aviation industry, Infosys, a global IT services company, has announced a long-term collaboration with German aviation firms Lufthansa Group and Lufthansa Systems, focusing on AI-driven solutions, software development, and enhancing customer experience across the industry.
According to a press statement, the partnership aims to accelerate innovation by leveraging next-generation digital services, with a focus on enhancing software development, AI-driven solutions, and sustainable aviation IT products to improve efficiency and customer experience across the sector.
Thomas Rückert
It adds that this collaboration includes the establishment of a new Global Capability Centre (GCC) in Bengaluru, India, designed to enhance software and product development for LHG and support LSY’s airline IT products for external customers.
According to the statement, the new centre will focus on developing future-ready aviation IT products and data-driven solutions using Infosys Topaz, an AI-first platform powered by generative AI technologies.
The statement adds that these innovations are expected to improve aviation safety, operational efficiency, customer experience and competitiveness for LHG and LSY customers, particularly in navigating volatile market conditions.
It adds that by leveraging modern technologies and AI, the GCC will play a key role in accelerating Lufthansa Group’s digital transformation.
Thomas Wittmann
It further adds that it will work on enhancing existing solutions across several areas, including finance, flight navigation, network and schedule design and aircraft and crew operations.
“The aviation industry is facing unprecedented challenges, from volatile fuel prices and increasing operational complexities to global political uncertainties. In this context, our collaboration with Infosys reflects our shared commitment to excellence in aviation by addressing these challenges and shaping the future of air travel. Infosys’ expertise in digitalisation and innovation using AI and data-driven solutions will be instrumental in optimizing our operations, enhancing passenger experiences, increasing the productivity and stability of our operational processes for sustainable growth,” says Thomas Rückert, CIO, Lufthansa Group.
Ashiss Kumar Dash
“At Lufthansa Systems, we champion a modular approach to solutions and collaborations, ensuring adaptability and tailoring to the unique needs of each airline. This principle extends perfectly to our collaboration with Infosys. By combining our deep aviation expertise with Infosys’s global technology prowess and establishing a dedicated Global Capability Centre (GCC), we are not only enhancing our one-stop-shop offerings but also accelerating the pace of digital innovation across the aviation industry. This collaboration empowers us to deliver cutting-edge solutions with greater agility and scale, ultimately benefiting our airline customers with more efficient, innovative, and cost-effective technologies,” says Thomas Wittmann, CEO, Lufthansa Systems.
“Entering into this long-term collaboration with Lufthansa Group and Lufthansa Systems demonstrates the confidence leaders in the aviation industry have in Infosys’ cutting-edge technologies and domain expertise. By leveraging our AI-readiness with Infosys Topaz and industry cloud solutions like Infosys Cobalt Airline Cloud, we will help Lufthansa Group optimise operations and enhance customer experiences, paving the way for a new era of sustainable and efficient air travel,” says Ashiss Kumar Dash, EVP & Global Head, Services, Utilities, Resources, Energy and Sustainability, Infosys.
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